Refund policy

Returns & Refunds

At First Bauble Co, each personalised bauble is made specifically for you using the details provided when placing your order.

Personalised items

Because our baubles are personalised and made to your specifications, we do not accept returns or cancellations simply because you have changed your mind.

Please carefully check all names, dates, colours, styles and decoration choices before completing your order.

Damaged, faulty or incorrect orders

If your bauble arrives damaged, faulty, or does not match the personalisation details you submitted, please contact us as soon as possible after receiving your order.

Please include your order number, a description of the problem and clear photographs where appropriate. We will review the issue and, where applicable, arrange an appropriate remedy such as a replacement or refund.

Personalisation mistakes

We produce your bauble using the information submitted with your order. We cannot normally offer a refund or replacement where the product has been produced correctly but the customer submitted incorrect personalisation.

If you notice a mistake immediately after ordering, please contact us as soon as possible. If production has not yet started, we will try to amend the order, although we cannot guarantee that changes will be possible.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.

Contact us

If you have a problem with your order, please contact us using the contact details provided on our website and include your order number.